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What Was Missing from Zuckerberg's Call for Regulation
Global Business Digital ArticleDon't just break up big tech; fix it. -
Designing High-Performance Jobs
Power and influence Magazine ArticleImproving the performance of key people is often as simple—and as profound—as changing the resources they control and the results for which they are accountable. -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
To Succeed in Tech, Women Need More Visibility
Leadership & Managing People Digital ArticleEspecially when it comes to assignments, networks, and skills. -
Apple’s Strategic iParadox
Strategy Digital ArticleEnter iPad. The proponents call it a radical new dominant design for computing. Don’t buy the hype, say the detractors: the iPad’s just another land-grabbing walled garden. Both sides are right — and wrong. The iPad is a revolution waiting to happen. But the revolution’s biggest roadblock is Apple itself. Here’s what’s really going on. […] -
How Leaders Can Be Stewards of "Good Tech"
Technology & Operations Digital ArticleFormer IBM CEO Ginni Rometty on driving positive, meaningful change for individuals, our organizations, and our world. -
Building Loyalty in Business Markets
Marketing Magazine ArticleParadoxical though it may sound, the strategies that companies use in business markets often come between them and the customers they desire. Every organization knows that in order to succeed, it must acquire and retain customers, especially profitable ones. Companies start by asking the vision question: What businesses are we in? Then they segment the […] -
Twitter Locks Down, Ending Its Reign as the Next Big Thing
Leadership & Managing People Digital ArticleWhen we started building online communities six years ago, we told our early clients that they had a limited window for launching their own customer or... -
When the Media Covers Gender Inequality, the C-Suite Listens
Leadership & Managing People Digital ArticleA study looks at the impact of increased attention. -
Using VoIP to Compete
Innovation Magazine ArticleSince Alexander Graham Bell’s day, businesses have bought telephone services the same way they’ve purchased electricity, janitorial functions, and water for the cooler—as packaged offerings defined by an outside provider. Sure, companies could choose from a menu of configuration options and service plans, but, in the end, the phone company or vendor called the shots. […] -
Apple’s New iPhone 5C and 5S: the Results of Creativity or Innovation?
Creativity Digital ArticleThey are two separate processes. -
Learning in the Thick of It
Meeting management Magazine ArticleAfter-action reviews identify past mistakes but rarely enhance future performance. Companies wanting to fully exploit this tool should look to its master: the U.S. Army’s standing enemy brigade, where soldiers learn and improve even in the midst of battle. -
Why AI Will Never Replace Managers
Strategy Digital ArticleWhen it comes to reframing problems and finding surprising solutions, humans are still light-years ahead of machines. -
On the New York Times Paywall, Eh
Technology & Operations Digital ArticleBeing an online media consumer in Canada is a lot like living your life with your nose pressed up against the glass of a really tempting candy shop. But... -
5 Hidden Assumptions of Tech Privilege
Web-based technologies Digital ArticleAnd what they could mean for the Internet of Things. -
The Gettysburg Principles for Keeping Your Customers
Sales & Marketing Digital ArticleJeff Vogel is managing to make a pretty good living as an indie game developer, even though his work is easily pirated. That's likely because he's come... -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
How to Implement AI — Responsibly
Business law and ethics Digital ArticleFour ways nontechnical leaders can foster a culture that values ethical AI. -
AI Adoption in U.S. Health Care Won't Be Easy
Organizational Development Digital ArticleThe key is to design and implement AI applications so that they earn the trust of providers, patients, and the public. -
Why Tim Cook's Coming Out Matters for Apple, and Business
Sales & Marketing Digital ArticleCovering is no longer required to succeed at the top.
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MD Solutions: Working from Home
Organizational Development Case Study11.95View Details In March 2016, India-based information technology start-up MD Solutions was facing a human resources challenge. Since 2012, the company had offered a... -
Using Effectuation to Start up a New Venture Through Instagram
Strategy & Execution Case Study11.95View Details In January 2019, a second-year master of business administration student has come up with an idea for a new venture: sourcing products from her social... -
Hosted SP: Outsourced Sharepoint
Finance & Accounting Case Study11.95View Details The founder of a cloud computing business needs to determine the costs of providing the company's services to its clients. Students must perform an activity-based... -
Telezoo (A): Feast or Famine?
Sales & Marketing Case Study11.95View Details The A case describes the start of a new business, Telezoo, and the challenges facing a start-up as it attempts to develop a unique place for itself in... -
"Clarín Lies!": Bias, Post-Truth, and Populism in Argentina's Media War
Global Business Case Study11.95View Details In 2012, Argentine media conglomerate Grupo Clarín and President Cristina Fernández de Kirchner were embroiled in what some called "the mother of all... -
Kazuo Inamori, a Japanese Entrepreneur
Innovation & Entrepreneurship Case Study11.95View Details The case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant... -
Shaw Communications: Becoming a Connectivity Pure Play?
Leadership & Managing People Case Study11.95View Details In late 2015, the chief executive officer of Shaw Communications was considering whether to reduce or divest the company's media assets. Shaw Communications... -
Zong Pakistan: In Search of Profits in a 'Free' World (A)
Strategy & Execution Case Study11.95View Details Moied Javeed, Chief Commercial Officer (CCO) of China Mobile Pakistan Limited (CMPak), purveyors of the cellular brand Zong, needed to come up with his... -
Patreon: A New Service and Pricing Strategy for Subscription-based Crowdfunding
Management Case Study11.95View Details Launched in May 2013, Patreon was the leading subscription-based platform in the online crowdfunding market. For over five years, the company operated... -
AOL Time Warner
Finance & Accounting Case Study11.95View Details AOL investor Fred Grant was surprised and disappointed by the January 10, 2000 announcement of the AOL Time Warner merger. He had been fortunate enough... -
Capital Budgeting Management of Bharti Airtel - The Profitability Impact
Finance & Accounting Case Study11.95View Details Sound financial management is the most important element in the viability of any business undertaking, and capital investment decisions are the foundation... -
Apex Investment Partners (B): May 1995
Finance & Accounting Case Study5.00View Details Examines the warrant pricing. -
Deutsche Telekom in 2023: Building the World's Leading Digital Telco
Management Case Study11.95View Details CEO Tim Höttges had successfully led Deutsche Telekom (DT) on an ambitious mission to become Europe's leading telecommunications service provider. All... -
Korea Telecom: Building a GiGAtopia (B)
Strategy & Execution Case Study5.00View Details Korea Telecom has committed $4billion in investments and R&D to build a GiGAtopia, essentially ushering in the next generation of mobile (5G) and wired... -
Encompass: Creating Innovation in Broadcast, Everyday (B)
Innovation & Entrepreneurship Case Study5.00View Details This is a two-part case series. Case A begins in October 2012, when Encompass Singapore has introduced innovative ways to increase the capacity of its... -
MCI Takeover Battle: Verizon Versus Qwest
Finance & Accounting Case Study11.95View Details MCI's board of directors is considering competing bids from Verizon and Qwest. Qwest, a smaller company with a weaker balance sheet, is offering almost... -
The SimpleTel Dilemma
Organizational Development Case Study11.95View Details Until recently, SimpleTel had been a star performer in the telecom industry, and the CEO had been a darling of the analyst community. Several years back,... -
Bob Galvin and Motorola, Inc. (A)
Leadership & Managing People Case Study11.95View Details Describes the changing environment faced by Motorola in the 1980s and the recognition by its CEO, Bob Galvin, that "change is needed." Also describes... -
AIPDM's Tight Deadlines: Frugal Delivery of Information System Excellence (B)
Management Case Study5.00View Details The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context... -
Deferred Taxes and the Valuation Allowance at Lucent Technologies, Inc. (A)
Finance & Accounting Case Study11.95View Details The concept of deferred tax accounting is introduced, along with examples to demonstrate the balance sheet perspective of FAS #109.
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MD Solutions: Working from Home
Organizational Development Case Study11.95View Details In March 2016, India-based information technology start-up MD Solutions was facing a human resources challenge. Since 2012, the company had offered a... -
What Was Missing from Zuckerberg's Call for Regulation
Global Business Digital ArticleDon't just break up big tech; fix it. -
Designing High-Performance Jobs
Power and influence Magazine ArticleImproving the performance of key people is often as simple—and as profound—as changing the resources they control and the results for which they are accountable. -
Using Effectuation to Start up a New Venture Through Instagram
Strategy & Execution Case Study11.95View Details In January 2019, a second-year master of business administration student has come up with an idea for a new venture: sourcing products from her social... -
Hosted SP: Outsourced Sharepoint
Finance & Accounting Case Study11.95View Details The founder of a cloud computing business needs to determine the costs of providing the company's services to its clients. Students must perform an activity-based... -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
Telezoo (A): Feast or Famine?
Sales & Marketing Case Study11.95View Details The A case describes the start of a new business, Telezoo, and the challenges facing a start-up as it attempts to develop a unique place for itself in... -
To Succeed in Tech, Women Need More Visibility
Leadership & Managing People Digital ArticleEspecially when it comes to assignments, networks, and skills. -
Apple’s Strategic iParadox
Strategy Digital ArticleEnter iPad. The proponents call it a radical new dominant design for computing. Don’t buy the hype, say the detractors: the iPad’s just another land-grabbing walled garden. Both sides are right — and wrong. The iPad is a revolution waiting to happen. But the revolution’s biggest roadblock is Apple itself. Here’s what’s really going on. […] -
"Clarín Lies!": Bias, Post-Truth, and Populism in Argentina's Media War
Global Business Case Study11.95View Details In 2012, Argentine media conglomerate Grupo Clarín and President Cristina Fernández de Kirchner were embroiled in what some called "the mother of all...