Curitiba (CWB)

Elevated Errors for Platform

05 September 2024, 19:48 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dubai (FJR) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Sydney (SYD) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Wellington (WLG) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Tokyo (HND) Dallas (DFW) Tokyo (NRT) Denver (DEN) Paris (CDG) Detroit (DTW) Paris (PAR) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
05 September 2024, 19:48 UTC

We are investigating elevated errors to our Platform delivery services.

 
05 September 2024, 21:44 UTC

Our engineers are continuing to investigate the impact to our Platform delivery services.

 
05 September 2024, 22:01 UTC

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

 
05 September 2024, 23:00 UTC

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

 
05 September 2024, 23:34 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

 
06 September 2024, 00:48 UTC

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Curitiba (CWB) Rerouted Traffic

15 November 2023, 01:35 UTC
Platform South America Curitiba (CWB)
 
15 November 2023, 01:35 UTC

Traffic in Curitiba (CWB) has been temporarily rerouted.

All other locations and services are unaffected.

Curitiba (CWB) Rerouted Traffic

11 November 2023, 02:43 UTC
Platform South America Curitiba (CWB)
 
11 November 2023, 02:43 UTC

Traffic in Curitiba (CWB) has been temporarily rerouted.

All other locations and services are unaffected.

 
13 November 2023, 10:29 UTC

A fix has been implemented and we are monitoring the results.

 
14 November 2023, 14:33 UTC

This incident has been resolved.

Curitiba (CWB) Rerouted Traffic

12 August 2023, 01:05 UTC
Platform South America Curitiba (CWB)
 
12 August 2023, 01:05 UTC

Traffic in Curitiba (CWB) has been temporarily rerouted.

All other locations and services are unaffected.

 
14 August 2023, 03:56 UTC

A fix has been implemented and we are monitoring the results.

 
14 August 2023, 04:09 UTC

This incident has been resolved.

Curitiba (CWB) Elevated Errors

12 August 2023, 00:54 UTC
Platform South America Curitiba (CWB)
 
12 August 2023, 00:54 UTC

We're investigating elevated errors in Curitiba (CWB).

All other locations and services are unaffected

 
12 August 2023, 01:05 UTC

This incident has been resolved.

Third Party Service Provider Issues Causing Elevated Errors in South America

10 May 2023, 13:53 UTC
Platform South America Third Party Service Provider Bogota (BOG) Buenos Aires (EZE) Curitiba (CWB) Fortaleza (FOR) Lima (LIM) Rio de Janeiro (GIG) Santiago (SCL) Sāo Paulo (CGH) Sao Paulo (GRU)
 
10 May 2023, 13:53 UTC

We're investigating elevated errors in South America.

All other locations and services are unaffected

 
10 May 2023, 14:23 UTC

Fastly Engineering has observed elevated errors across multiple Points of Presence (POPs) in the region of South America.

This has been identified as an issue with a third party service provider unrelated to Fastly's Edge Cloud Platform, and a fix is being implemented. 

All other locations and services are unaffected.



 
10 May 2023, 14:59 UTC

Traffic in Lima(LIM) has been temporarily rerouted.

All other locations and services are unaffected.

 
10 May 2023, 15:27 UTC

Fastly Engineering has applied our standard acute incident response practices and restored our LIM POP.

Customer services have returned to pre-incident performance levels.

We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.

 
10 May 2023, 18:18 UTC

This incident has been resolved.

Curitiba (CWB) Rerouted Traffic

25 January 2023, 15:54 UTC
Platform South America Curitiba (CWB)
 
25 January 2023, 15:54 UTC

Traffic in Curitiba (CWB) has been temporarily rerouted.

All other locations and services are unaffected.

 
26 January 2023, 03:09 UTC

A fix has been implemented and we are monitoring the results.

 
26 January 2023, 04:07 UTC

This incident has been resolved.

Compute@Edge Configuration Propagation Performance Issues

24 January 2023, 20:52 UTC
Platform Compute Security Europe Fastly Compute South America Next-Gen WAF (NGWAF) Third Party Service Provider Bogota (BOG) Buenos Aires (EZE) Curitiba (CWB) Fortaleza (FOR) Lima (LIM) Rio de Janeiro (GIG) Santiago (SCL) Rome (FCO)
 
24 January 2023, 20:52 UTC

We’re currently investigating performance issues with Compute@Edge configuration propagation. All other services are unaffected.


 
24 January 2023, 21:29 UTC

This issue has been identified and a fix is being implemented. 

 
24 January 2023, 21:56 UTC

Our investigations have identified common network provider issues related to the performance impact for our Compute@Edge services and NGWAF@Edge updates and decision making. Existing rules are operational, but new data is parsed at a slower pace. Fastly Engineering is in the process of performing standard traffic engineering to restore Compute@Edge and NGWAF@Edge services to pre-incident levels. 

 
24 January 2023, 22:22 UTC

A fix has been implemented and we are monitoring the results.

 
24 January 2023, 23:42 UTC

Fastly has performed traffic engineering to route around the global network provider currently experiencing impact. Our Compute@Edge and NGWAF@Edge services are performing at pre-incident levels. 

This incident is resolved.

Compute@Edge Configuration Propagation Performance Issues

23 January 2023, 22:35 UTC
Platform Compute Security Fastly Compute South America Next-Gen WAF (NGWAF) Curitiba (CWB)
 
23 January 2023, 22:35 UTC

We're currently investigating performance issues with Compute@Edge configuration propagation.

All other services are unaffected.

 
24 January 2023, 01:27 UTC

This issue has been identified and a fix is being implemented. 

 
24 January 2023, 01:29 UTC

A fix has been implemented and we are monitoring the results.

 
24 January 2023, 01:42 UTC

This incident has been resolved.

CDN Global Performance Impact

19 January 2023, 23:05 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dubai (FJR) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Sydney (SYD) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Wellington (WLG) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Tokyo (HND) Dallas (DFW) Tokyo (NRT) Denver (DEN) Paris (CDG) Detroit (DTW) Paris (PAR) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
19 January 2023, 23:05 UTC

We're currently investigating potential impact to performance with our CDN services.

 
19 January 2023, 23:06 UTC

A fix has been implemented and we are monitoring the results.

 
19 January 2023, 23:48 UTC
On the 19th of January at 23:00 UTC a configuration change was deployed which impacted performance to global CDN delivery. Fastly Engineering reverted the change resulting in immediate recovery at 23:06 UTC. Fastly's Customer Incident Response team is currently preparing a Fastly Service Advisory of today's incident, and will be made available to Fastly Customers.
 
20 January 2023, 00:48 UTC

This incident has been resolved.