Categories
-
Android
-
iOS
Documents
-
Additional Users
Adding additional users to your online store can significantly enhance the efficiency and scalability of your business. Whether you’re growing your team, delegating responsibilities, or ensuring continuous operation, having multiple users with defined roles allows for smoother day-to-day management. With additional users, merchants can delegate tasks like inventory updates, customer service, and order processing, empowering […]
-
Android & iOS Apps – Troubleshooting Errors Loading Data
If you are having trouble loading data such as your store stats, orders, products, or reviews in the Woo app, here are some potential issues that could be causing this problem and how to solve them: Updating the WooCommerce database If data in the app isn’t loading as expected, you’ll first want to make sure […]
-
Android & iOS Apps — Login Help & FAQ
Enter Store Address Where can I find my store address? If you can visit your store on your desktop, you already have the store address. You can get it from the address bar (the place where you enter your store name in your browser app). This is the same address your customers will access to […]
-
App Language Settings
Both the Android and iOS Woo Mobile apps will reflect the language selected on your device settings. So, if your device (phone, tablet, etc) has the language set to English, for example, the Woo Mobile app language will be English. If you change the system language to French, the app will also reflect this change.
-
Barcode and QR Code scanner
This powerful tool streamlines your workflow, allowing you to create new orders directly from the orders screen, add products to orders during the order creation process, and quickly locate products from the products screen. With seamless integration and enhanced efficiency, managing your inventory has never been easier. WooCommerce app supports the most widely used barcode […]
-
Cash on Delivery
On top of collecting in-person payments using card readers or the Tap to Pay function in the mobile app, merchants can also opt to accept cash. To allow your users to pay in cash using the Woo Mobile app, you can create a new order, select a product or add a custom amount and click on the […]
-
Conflicting Plugins with WooCommerce Mobile Apps
When using the WooCommerce mobile app, you may occasionally encounter conflicts with certain plugins that prevent the app from fetching and displaying data correctly. These conflicts can arise due to differences in how plugins interact with the WooCommerce core, resulting in compatibility issues. To ensure a smooth experience, it’s essential to be aware of potential […]
-
Creating or editing orders on the mobile app
The latest versions of the mobile apps (versions 8.9.0 and above) give you the ability to create orders. Note: To obtain the best experience, we recommend you update your store to the latest version of WooCommerce. The mobile apps currently support: Creating a new order Follow these steps to create an order: Adding Products & […]
-
How do I log out from all my devices?
Sometimes you need to log out of all devices connected to your WooCommerce store. Here’s how to do it: For stores connected to Jetpack: You can delete the connection between the site and the connected applications here: https://wordpress.com/me/security/connected-applications. That will then cause the current app installs to be disconnected. You will need to log out […]
-
How Timezones work in the Woo Mobile app
For both Android and iOS, the Woo Mobile app uses the timezone set on your site’s dashboard (WP-Admin 👉 Settings 👉 General 👉 Timezone) when it’s available, and if it’s not, it will default to the device’s timezone. This applies to both the stats and everything related to orders. So, for example, let’s say your […]