Documents
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Manage Your Woo Marketplace Partner Account
Partners selling on the Woo Marketplace can edit their store profile and update their support email from the Partner dashboard. For some changes, we ask that you contact the Marketplace team for help. To access store settings, click the Store menu under Settings in the partner dashboard. Business Legal Name and Contact Address When you […]
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Support Guidelines for Woo Marketplace
Marketplace Developers handle support for all the products they sell through WooCommerce.com. Support expectations Marketplace Developers will handle all email support for the products they sell on WooCommerce.com, in line with the Support Policy published on WooCommerce.com. Marketplace Developers do not have access to live chat support at this time. The WooCommerce team is here […]
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Support Best Practices
Below are some things that work well for us in WooSupport. What Customers Want Quick Responses Response times matter. This factor alone is one of the greatest predictors of customer satisfaction. If the answers are slow in coming, customers lose patience and become dissatisfied, even if the answer is perfect. Correct Replies Take the time […]