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Making Things Happen: Mastering Project Management (Theory in Practice) Revised Edition
Purchase options and add-ons
- How to make things happen
- Making good decisions
- Specifications and requirements
- Ideas and what to do with them
- How not to annoy people
- Leadership and trust
- The truth about making dates
- What to do when things go wrong
- ISBN-100596517718
- ISBN-13978-0596517717
- EditionRevised
- PublisherO'Reilly Media
- Publication dateApril 29, 2008
- LanguageEnglish
- Dimensions7 x 0.99 x 9.19 inches
- Print length408 pages
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From the Publisher
The Myths of Innovation | Making Things Happen | Confessions of a Public Speaker | |
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O'Reilly Media presents: Scott Berkun |
Editorial Reviews
Amazon.com Review
Based on his nine years of experience as a program manager for Microsoft’s biggest projects, Berkun explains to technical and non-technical readers alike what it takes to lead critical projects from start to finish. Here are 16 chapters on the critical and common challenges of leading projects and managing teams, diagrams, photography, and war stories of success and failure. Berkun offers practical tools and methods to make sure your projects succeed.
What To Do When Things Go WrongFrom Making Things Happen, Chapter 11
1. Calm down. Nothing makes a situation worse than basing your actions on fear, anger, or frustration. If something bad happens to you, you will have these emotions whether you’re aware of them or not. They will also influence your thinking and behavior whether you’re aware of it or not. (Rule of thumb: the less aware you are of your feelings, the more vulnerable you are to them influencing you.) Don’t flinch or overreact—be patient, keep breathing, and pay attention.
2. Evaluate the problem in relation to the project. Just because someone else thinks the sky has fallen doesn’t mean that it has. Is this really a problem at all? Whose problem is it? How much of the project (or its goals) is at risk or may need to change because of this situation: 5%? 20%? 90%? Put things in perspective. Will anyone die because of this mistake (you’re not a brain surgeon, are you?)? Will any cities be leveled? Plagues delivered on the innocent? Help everyone frame the problem to the right emotional and intellectual scale. Ask tons of questions and get people thinking rather than reacting. Work to eliminate assumptions. Make sure you have a tangible understanding of the problem and its true impact. Then, prioritize: emergency (now!), big concern (today), minor concern (this or next week), bogus (never). Know how long your fuse is to respond and prioritize this new issue against all existing work. If it’s a bogus issue, make sure whoever cried wolf learns some new questions to ask before raising the red flag again.
3. Calm down again. Now that you know something about the problem, you might really get upset (“How could those idiots let happen!?”). Find a way to express emotions safely: scream at the sky, workout at the gym, or talk to a friend. But do express them. Know what works for you, and use it. Then return to the problem. Not only do you need to be calm to make good decisions, but you need your team to be calm. Pay attention to who is upset and help them calm down. Humor, candor, food, and drink are good places to start. Being calm and collected yourself goes a long way toward calming others. And taking responsibility for the situation (see the later section “Take responsibility”), regardless of whose fault it was, accelerates a team’s recovery from a problem.
4. Get the right people in the room Any major problem won’t impact you alone. Identify who else is most responsible, knowledgeable, and useful and get them in together straight away. Pull them out of other meetings and tasks: if it’s urgent, act with urgency, and interrupt anything that stands in your way. Sit them down, close the door, and run through what you learned in step 2. Keep this group small; the more complex the issue, the smaller the group should be. Also, consider that (often) you might not be part of this group: get the people in the room, communicate the problem, and then delegate. Offer your support, but get out of their way (seriously—leave the room if you’re not needed). Clearly identify who is in charge for driving this issue to resolution, whether it’s you or someone else.
5. Explore alternatives. After answering any questions and clarifying the situation, figure out what your options are. Sometimes this might take some research: delegate it out. Make sure it’s flagged as urgent if necessary; don’t ever assume people understand how urgent something is. Be as specific as possible in your expectation for when answers are needed.
6. Make the simplest plan. Weigh the options, pick the best choice, and make a simple plan. The best available choice is the best available choice, no matter how much it sucks (a crisis is not the time for idealism). The more urgent the issue, the simpler your plan. The bigger the hole you’re in, the more direct your path out of it should be. Break the plan into simple steps to make sure no one gets confused. Identify two lists of people: those whose approval you need for the plan, and those who need to be informed of the plan before it is executed. Go to the first group, present the plan, consider their feedback, and get their support. Then communicate that information to the second group.
7. Execute. Make it happen. Ensure whoever is doing the work was involved in the process and has an intimate understanding of why he’s doing it. There is no room for assumption or ambiguity. Have specific checkpoints (hourly, daily, weekly) to make sure the plan has the desired effect and to force you and others in power to consider any additional effort that needs to be spent on this issue. If new problems do arise, start over at step 1.
8. Debrief. After the fire is out, get the right people in the room and generate a list of lessons learned. (This group may be different from the right people in step 4 because you want to include people impacted by, but not involved in, the decision process.) Ask the question: “What can we do next time to avoid this?” The bigger the issue, the more answers you’ll have to this question. Prioritize the list. Consider who should be responsible for making sure each of the first few items happens.
About the Author
Product details
- Publisher : O'Reilly Media; Revised edition (April 29, 2008)
- Language : English
- Paperback : 408 pages
- ISBN-10 : 0596517718
- ISBN-13 : 978-0596517717
- Item Weight : 1.45 pounds
- Dimensions : 7 x 0.99 x 9.19 inches
- Best Sellers Rank: #361,726 in Books (See Top 100 in Books)
- #31 in Project Management Software Books
- #332 in Business Project Management (Books)
- #338 in Microsoft Programming (Books)
- Customer Reviews:
About the author
Scott Berkun (@berkun) is the best selling author of seven books, including Making Things Happen, The Myths of Innovation, Confessions of a Public Speaker and The Year Without Pants. His work has appeared in the The Washington Post, The New York Times, Wired Magazine, Fast Company, The Economist, Forbes Magazine, and other media. He has taught creative thinking at the University of Washington and has been a regular commentator on CNBC, MSNBC and National Public Radio. His many popular essays and entertaining lectures can be found for free on his blog at http://www.scottberkun.com.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
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Learn more how customers reviews work on AmazonCustomers say
Customers find the book good, fun, and easy to read. They appreciate the great advice and practical tips. Readers also mention the book is written in a funny and informal way.
AI-generated from the text of customer reviews
Customers find the book good, fun, and easy to read. They say it's full of useful information and a great asset for their libraries. Readers also appreciate the clear writing and concise style. They enjoy the stories and examples that Berkun uses to explain things.
"...Also I really like the clear writing and it is so concise thar I frequently pause to really digest it...." Read more
"...It's good and full of a lot of useful information, but not great...." Read more
"...I also enjoyed the stories and examples that Berkun uses to explain things...." Read more
"...It is tasty, even, in a way, excellent. So is the book, in a manner of speaking. But let the reader beware...." Read more
Customers find the advice in the book great, useful, and insightful. They say it helps with the basics and is informative. Readers also mention the book is a fantastic introduction to the profession with an emphasis on software development.
"...Although I dont do any formal PMing myself, I find the ideas useful and have learned what important strategies and tactics that PMs should employ...." Read more
"This is a solid book on project management. It covers a lot of fundamentals such as effective communication, decision-making, planning, and problem..." Read more
"...This is a great book to help PMs understand the nuances of their job. It's fun to read, first off...." Read more
"...There are, in fact, many interesting ideas conveyed therein...." Read more
Customers find the book funny, witty, and easy to read. They say the author has amazing things to say and says them very well. Readers also mention the book is highly practical.
"...The book is written in a funny and informal way that allows it to be read and re-read without feeling like you're opening a textbook...." Read more
"...his work experience, reflected in this otherwise important and well written book, is deeply colored by his Microsoft project activities...." Read more
"...It's highly practical and Scott has a great sense of humor (and more importantly knows when to be serious)." Read more
"The book is great. He has amazing things to say and says them very well. For the purposes of the content this is a 5 star rating...." Read more
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Top reviews
Top reviews from the United States
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The book is written in a funny and informal way that allows it to be read and re-read without feeling like you're opening a textbook. I enjoyed how there weren't straight up procedures for exactly how a project manager should go about doing his/her job. There were rough guides, diagrams, anecdotes, and some suggestions for things that a manager could do, but it seemed obvious to me that these were meant to be interpreted and adjusted to fit both the situation and your own style.
I purchased this book on the Kindle. Now that I've read it, I'm considering purchasing an actual copy so I have one to flip through for reference in the future. I plan on referring this book to my coworkers as well. It has helped me define several things that I can work on to improve my success in my current job and any future jobs.
It's good and full of a lot of useful information, but not great. Berkun worked at Microsoft and was a project manager on Internet Explorer 1.0 - 5.0.
A caveat - Internet Explorer is not my favorite product (even pre-Mozilla). But it is a complex product that requires extensive analysis, design, development and testing - and Berkun clearly knows the product development process well.
The book does not offer any overall paradigm or methodology for project management. Rather it has short sections on subjects such as 'requirements' where Berkun will share whatever gems of knowledge he amassed in his years at Microsoft. Though I'm normally partial to books where the author presents an overall technique, I do find his anecdotes / advice to be useful. It provides a general context to making good decisions in product development.
The only place where I'd really fault the book is that it leans very heavily to a waterfall process, and some of the advice is definitely more useable in a large organization than in a small one. If the book had less waterfall assumptions, I'd probably be willing to give it 5 stars.
Despite this, Berkun's insights are still quite useful to someone even in a small startup environment, or pursuing product development in an agile framework.
The book can be a bit boring in some sections, but is always informative and offers good advice.
Top reviews from other countries
Reviewed in Mexico on June 27, 2019